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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10907
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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My Surface Pro3 will not print to my Canon Pro-1 printer

Customer Question

My Surface Pro3 will not print to my Canon Pro-1 printer
Message: Attention required
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Message was: Attention required
troubleshooting mentioned USB3 to USB2 but this should not be a problem
I have successfully used this printer from my Toshiba laptop previously
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Try using a different USB port, if there is a choice of USB ports on your Surface.

Double-check by using the printer with the Toshiba again.

How many USB ports does your Surface have? are all of them blue-centered, or any of them black-centered? if some but not all are blue-centered or blue-marked, then try a black-centered or non-blue USB port. (Blue is sometimes used to signify USB 3.)

Does your Toshiba laptop have USB 3 ports? let me know the maker and model # ***** that I can look that up for you, if you aren't sure.

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