Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

Canon MG5220, receiving a message "Incompatible device

Customer Question
detected. Remove the device."...
Canon MG5220, receiving a message "Incompatible device detected. Remove the device." I have nothing plugged into the printer. What do i do?
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
11/4/2015
Technician: VanMagnus Systems, Engineer replied 2 years ago
VanMagnus Systems
Category: Printers
Satisfied Customers: 1,157
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Verified

Hello and thank you for choosing JA for your support needs. Sorry for the issue, I am here to assist in this issues resolution.

Please follow the instructions below:

This is the solution as per Canon. Please Chime in and let me know of your results

  • Check the device connected to the Direct Print Port. Printing photos directly is possible with a PictBridge compliant device or the optional Bluetooth Unit BU-30, or a USB flash drive. Click here for additional information.

  • A communication time out occurs if an operation takes too long or if it takes too much time to send data. This may cancel printing. In such cases, disconnect and reconnect the USB cable.

    When printing from a PictBridge compliant device, depending on the model or brand of your device, you may have to select a PictBridge compliant print mode on the device before connecting it to the machine. You may also have to turn on your device or select Play mode manually after connecting the device to the machine. Click here for additional information. Perform necessary operations before connecting your device referring to its instruction manual.
    If the error is still not resolved, check if you can print another photograph.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Perhaps I don't understand. I disconnected and reconnect the USB cable which goes directly into the computer and I still receive the same message. I did not connect a camara to the printer. I put a photo card in the printer and after printing pictures I started receiving this message.
Technician: VanMagnus Systems, Engineer replied 2 years ago

Remove the CARD and restart the PC and the Printer. Then lat me know of your results..

Ask Your Own Printers Question
Customer reply replied 2 years ago
I restarted the PC and the printer but still receiving the message.
Technician: VanMagnus Systems, Engineer replied 2 years ago

Did you remove the card from the Printer?

Ask Your Own Printers Question
Technician: VanMagnus Systems, Engineer replied 2 years ago

Please try the steps below on the Printer:

turn off the printer.

then unplug from the power supply for 15 minutes as well as removing any USB cable if applicable.
Press and hold the resume button and click and hold the power button.
While continuing to hold the power button, release the resume button.
Still holding the power button, click the resume button 2 more times.
Release both buttons.
Click the resume button 4 more times.
Turn the power off then on.

Ask Your Own Printers Question
Customer reply replied 2 years ago
where is the resume button?
Technician: VanMagnus Systems, Engineer replied 2 years ago

It should be on the right side or is that with in the Menu. If not let me know..

Ask Your Own Printers Question
Customer reply replied 2 years ago
No I'm sorry it is not on the right side.
Technician: VanMagnus Systems, Engineer replied 2 years ago

OK.. Please unplug the printer from its power cord and from the PC. Leave it powered off for 45 Minutes. Then reconnect and attempt to print...

Ask Your Own Printers Question
Customer reply replied 2 years ago
Sorry had to go work. Ok it was more like 4 hours, then I reconnected the printer to the PC and power. Requesedt a print job then a pop up message on the monitor said "digital camera or device that is not supported by the direct printing function is connected to the direct print port. disconnect the cable from the direct print port. If the device is connected via a USB hub, unplug the USB hub and then connect the device directly to the direct print port" with the error message on the printer stating "incompatible device detected. remove the device", I don't have anything plugged in.
Technician: VanMagnus Systems, Engineer replied 2 years ago

OK, so there is no memory card plugged into the Printer? Also, please reboot and remove all USB devices from your PC while the PC is OFF. Then when you boot up again, only connect the Printer and let me know what happens....

Ask Your Own Printers Question
Customer reply replied 2 years ago
Hello again, ok there is no memory card in the printer and I removed all USB devices from the PC and then booted up the PC with only the printer plugged in and I recieved the same message.
Technician: VanMagnus Systems, Engineer replied 2 years ago

Ok, where is the closest Major City nearest you?

Ask Your Own Printers Question
Customer reply replied 2 years ago
What exactly do you mean by major city? San Francisco 4 hours, Safeway or Ukiah 2 hours.
Technician: VanMagnus Systems, Engineer replied 2 years ago

You are in the US?

Ask Your Own Printers Question
Customer reply replied 2 years ago
California, north of San Francisco
Technician: VanMagnus Systems, Engineer replied 2 years ago

OK, please take your Printer to a Staples. They are able to fix the error that keeps occurring. Reset did not work as it should have. If they can resolve the issue, it will take less then an hour for them to fix it.

Sorry that I could not do more.

Ask Your Own Printers Question
Customer reply replied 2 years ago
Ok, thank you very much for trying to help.
Technician: VanMagnus Systems, Engineer replied 2 years ago

You are most welcome.

Ask Your Own Printers Question
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1,157
1,157 Satisfied Customers
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.

VanMagnus Systems is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How can I make my canon pro9000 II printer print on direct
How can I make my canon pro9000 mark II printer print on direct dvd … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
Just wanted to scan a document from the printer to my
Hi, Just wanted to scan a document from the printer to my computer … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Epson printer with a error code 97. Epson WF-3640. How do I
Epson WF-3640. How do I check the error code. The display says error code 0x97 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to connect my Cannon MX 300 to my new computer
I am trying to connect my Cannon MX 300 to my new computer and having no luck. My printer is not on their list of printers … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
HP Photosmart C4210 has not been used much lately. It keeps
HP Photosmart C4210 has not been used much lately. It keeps giving message" can not detect printer ink cartridges" … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have tried all every thing you have suggested on line, I
I have tried all every thing you have suggested on line , I just cant get my comp. to print off of the comp. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I own a pixma mg7760. I have had no issues with it until
I have had no issues with it until now. The paper feed works etc however nothing gets printed on the paper. The Y cartridge has just started to blink slowly however not as quick as other have as the ink has run out … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
Brother control centre 4 wont allow the Print icon to send
Brother control centre 4 wont allow the Print icon to send the scanned image to the printer. I am forced to save the image to the PC and then print from the saved image. I get an error message if I us… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
I get a message" Printer error has occurred" I have turned
Hi, I get a message " Printer error has occurred" I have turned the printer off, unplugged it and then tried it but it still doesn't work.... Any suggestions? Thanks, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I replaced the Black ink cartridge and it gave me a "Printer
I replaced the Black ink cartridge and it gave me a "Printer Failure" error. I have turned it off and then bac on then took out the Cartridges and cleaned the contacts then replaced them and then took… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
My computer was broken and when Microsoft fixed it they only
My computer was broken and when Microsoft fixed it they only left in Microsoft products so I need to reinstall my printer/fax and scanner Canon MX496 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I recently had a printer replaced under warranty and used
Hi, I recently had a printer replaced under warranty and used the cartridges that were in my old printer as they were fairly new. The black has now run out and I tried to replace it with a new cartrid… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Its not my printer Its my computer. Its not a printer its my
Its been 3 o4 weeks Inhave talked to your staff 10 or 12 times We either get cut off ior I cant understand any thing th ey say … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
Trying to print from my iPad. Error message" cannot
Trying to print from my iPad. Error message" cannot communicate with printer … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
15 satisfied customers
I want to buy color printer and need a advise Can you
I want to buy color printer and need a advise Can you recommend best quality color laser printer ? I want a high quality color copy. I don't need scan or fax like all in one I need a printer for my ar… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
37 satisfied customers
When I turn it on the little yellow triangle sign flashes.
When I turn it on the little yellow triangle sign flashes … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Trying to print Labels. Actually it is just a trial run on
Trying to print Labels. Actually it is just a trial run on regular paper. I am getting messagee about removing yhr cd/dvd try. I have never used ththat tray and don't thing I will every want to use iy… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
676 satisfied customers
Epson xp432. try to recover firmware installation but the
Epson xp432. try to recover firmware installation but the printer said ROM not writable … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
148 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x