Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with the print quality.
try the head cleaning steps and that should take care of the print quality issue. The problem is not with the new driver its the print head which need a cleaning.
Cleaning the Print Heads from Your Computer
The print head cleaning function allows you to clear up clogged print head nozzle. Perform print headcleaning if printing is faint or a specific color fails to print, even though there is enough ink.
The procedure for cleaning the print head is as follows:
Open the printer driver setup window
Click Cleaning on the Maintenance tab
When the Print Head Cleaning dialog box opens, select the ink group for which cleaning is to be performed.Click Initial Check Items to display the items you need to check before performing cleaning.
Make sure that the printer is on and then click Execute.
Print head cleaning starts.
The Nozzle Check dialog box opens after the confirmation message.
Check the results
To check whether the print quality has improved, click Print Check Pattern. To cancel the check process, click Cancel.
If cleaning the head once does not resolve the print head problem, clean it once more.
Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do not resolve the print head problem.
Click Deep Cleaning on the Maintenance tab
When the Deep Cleaning dialog box opens, select the ink group for which deep cleaning is to be performed.Click Initial Check Items to display the items you need to check before performing deep cleaning.
Execute deep cleaning
Make sure that the printer is on and then click Execute.Click OK when the confirmation message appears.
Print head deep cleaning starts.
Complete deep cleaning
I see you never mentioned about cleaning or deep cleaning the head in your question, however I can suggest you try turning off the printer or unplug the power cable. Remove the existing printer driver from the printers folder from the programs list. After removing the printer driver completely restart the computer and then go to the canon website and download and install the latest full version drivers software. let me know how it goes.
it will definately help, though you must follow the steps as i asked you to then it should fix the problem. The problem can be due to corrupted printer driver or color management, to fix this in a proper manner you will have to power off the printer and then remove the device from the printer folder and then remove the driver software from the add remove programs in the control panel.
Reboot the computer before downloading and installing a new driver set.
yes definately all you have to do is open the justanswer email and you will see a button "view my answer" click on it and this chat session should be active again.
All the best.