How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Md. Sadique Your Own Question
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3338
Experience:  Electronics engineer with 7+ years of experience in repairing office equipments & printers
Type Your Printers Question Here...
Md. Sadique is online now
A new question is answered every 9 seconds

I had a printer jam which I handled incorrctly by just

Customer Question

I had a printer jam which I handled incorrctly by just pulling the paper out, it teared and i pulled the last pieces out. The printer now prints blotches on certain horizontal lines - the pattern is constant - in other words the blotches/stripes are on the same intervals with each page printed.
Is there anything I can do to rectify this condition?
I have done all the cleaning/re-aligning operations.
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

The printhead is the part of the printer which puts ink on to the paper from the cartridges.

Did you try cleaning the printhead?

Customer: replied 1 year ago.
as per on screen instructions
Expert:  Md. Sadique replied 1 year ago.

I would suggest you to manually clean the printhead.

I will give you a guide which will help you to manually remove the printhead from the printer.

We will now try manual cleaning.

Please follow the steps below:

1) Turn off the printer.
2) Open the printer.
3) Remove all the ink cartridges as well as print head from the machine.
4) Use cotton swabs dipped in rubbing alcohol to thoroughly clean the print head and the contacts on each cartridges .
Note:You have to clean repeatedly until there is no ink residue coming off on the cotton swab.
5) Then allow the cartridges and print heads to dry(important).
6) Then replace back everything.
7) Then turn off your printer for a minute or two and then restart and print a test page.

Tell me how it goes!
Please click this link to see how to remove the printhead: