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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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On my Pixma M520 printer I have a message: paper output tray

Customer Question

On my Pixma M520 printer I have a message: paper output tray is closed. Open the paper output tray
The output tray is already open!
What should Ido? Thank you.
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.

Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.

Is this printer still in warranty?

Please unplug it from the electrict outlet for 2 minutes, then try again. Does it work?

Thank you


Customer: replied 1 year ago.
Expert:  John replied 1 year ago.

Probably the sensor is defective. Did the printer have any problem before like a paper jam or similar issue? Also, is the printer still in warranty?

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