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Richard, Technician
Category: Printers
Satisfied Customers: 38521
Experience:  Printer and scanner problem resolver for over 15 years
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I am trying to instal an MX726. I have completed loading the

Customer Question

I am trying to instal an MX726. I have completed loading the ink cartridges, at which point, after a brief wait, more instructions should appear on the screen. Instead the diagrams illustrating how to place the ink cartridges appears repeatedly. How can I instruct the printer to move on to the next phase?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

The printer is not detecting the cartridges and until it does it will not proceed.

Did you remove the plastic from the cartridges? And are they pushed in enough where they clicked?

Please let me know.