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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25461
Experience:  Computer networking/repair. 12+ years experience.
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Epson Artisan 837 will not display ink levels?

Customer Question

Epson Artisan 837 will not display ink levels?
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using new/genuine epson cartridges, or generic/refilled ones?

Customer: replied 1 year ago.
new
Customer: replied 1 year ago.
new Epson
Expert:  Nathan replied 1 year ago.

Thank you for confirming.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

Based on using genuine cartridges and age of the machine though, this is almost certain to be a hardware failure.

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Expert:  Nathan replied 1 year ago.

If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1Md4aNC

Thank you, ***** ***** a good day,

Nathan