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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37450
Experience:  Troubleshoot printers, scanners, etc.
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I have an Epson Premium XP-610 series. I can print but

Customer Question

I have an Epson Premium XP-610 series. I can print but cannot scan using wifi from the printer to my Mac. 'Communication error message' and 'not connected' error message'. I have reinstalled the software several times, and re set up wifi connection. Please help. Thanks.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is printing currently working via Wi-Fi/wireless connection?

Was scanning working previously?

What's your Mac OS X version, i.e., 10.6, 10.7, 10.8, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 1 year ago.

Solution #1:

- Have you tried this: Open Finder, then open Applications, then open the folder Epson Software, then open the item EPSON Scan Settings, then make sure it is set to Network option (not Local option), then click OK, then check scanning.

- If that does not work, open EPSON Scan Settings again, then make sure Network option is selected

, then if you see any item in the list, then click on it, then click on Delete button and confirm

, then click on Add button, then it should detect your printer's IP address (make sure your printer is powered on)

, then click on the IP address, then click OK, then click OK

, then check Scanning.

Solution #2:

- Click on the website below:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=227223&infoType=Downloads

, then there, click on Utilities, then download / run the item Uninstaller... in order to remove all Epson driver / application

, then go to the website again:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=227223&infoType=Downloads

, then download / install the Drivers and Utilities Combo Package

, then check printing and scanning.

; if needed, try solution #1 again.

When you are available, please reply at the box below to continue troubleshooting. Thank you.