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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My MAC suddenly stopped printing to my HP 7590.

Customer Question

My MAC suddenly stopped printing to my HP 7590.
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Are we getting close to an answer? I've been waiting by the computer since it was submitted, since answers were indicated "often in 10 minutes or less", but I have thing I need to do away from the computer. Can I have an estimate of when I'll be contacted?
Expert:  jinsmn replied 1 year ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

Can I remotely connect to your system and check the problem ? You can see what I am doing. If interested, please accept my remote support offer and let me know your time zone and the time period you prefer for remote support.

Regards
Jins

Customer: replied 1 year ago.
I'm here. I'd rather do this myself with your guidance.
Customer: replied 1 year ago.
what should I do next?
Customer: replied 1 year ago.
Jins... are you there?
Customer: replied 1 year ago.
Hello... am I getting tech support now or not??
Customer: replied 1 year ago.
Jins - Please send me a text message on my phone when you are available to help solve this problem. I hope that will be soon. Thank you, Mark
Customer: replied 1 year ago.
Jins - Are we going to do this today? I will not be available later today, nor tomorrow until late afternoon. Any way we can do this now?
Customer: replied 1 year ago.
I have to leave my house for a short while. PLEASE contact me by cell or text or email so that we can set up a time for this problem to be resolved (without having to remote in). I would appreciate some kind of response... just to know my messages have been received. Thank you, Mark
Customer: replied 1 year ago.
Jins - Please answer... when can you help me???