Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
Thank you. Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=340380
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem.
I can not see what kamil tried over remote, so if you tried this I apologize.
Please use this download to install the printer: Click Here
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.
Even when you are logged in as an admin programs do not run that way unless you tell them to. Right click the download I gave you wherever you saved it and even though you are an admin, click on run as administrator. See if anything changes.
After extracting it should auto load an installer.
I am still here.
Ok let me know the results when you can.
Open devices and printers in the control panel.
Click on add a printer, then click on the local option.
When asked for a port choose USB001 virtual printer port.
Now when asked to choose from the list there should also be a "have disk" option.
Choose that and point it to that x64 file.
That list is what I meant for you to ignore, do not choose one there. Instead look for an option that lets you point to a file.
There should only be one it will allow you to choose after you click on browse.
Can you try changing the default name for me?
That is very odd usually this happens with networked machines and not local.
Can you try changing the installer compatibility mode from windows 7 to windows vista sp2?
To do that right click on the x64 installer and click properties, then click on the compatibility tab.
You may also want to test it with xp compatibility if that does not work.
That is normal only the system itself should have write access to that folder.
Did you get a different error?
Unfortunately I am out of ideas so I will opt out and open this to all experts.