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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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There was a power loss on the AC line which the AL-1000

Customer Question

There was a power loss on the AC line which the AL-1000 Copier was powered. When the power came back on and we turned on the Copier it immediately "powered off" and there was a code shown of "H4." If the Copier is again switched ON the "H4" code keeps flashing and there is no start of the Copier. Is there a procedure we can take to return the Copier to correct operation?
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello and thank you for choosing JA for you support needs. I am sorry that you are having this error. This is the meaning of the error:

Heat roller abnormally low temperature
The fusing temperature does not reach 185°C within 27 sec of turning on the power, or the fusing temperature keeps at 140°C.

The Fuser may be in need of Service. What is the nearest major city nearest you?