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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer keeps telling me it can't detect a color, then it

Customer Question

printer keeps telling me it can't detect a color, then it switches to another color it can't detect while the first color is now detected. Ive already spent enough on cart rages to purchase as new printer. I have already done this twice.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

That model doesn't look quite right. Is it a j470dw perhaps?
Are you using genuine brother cartridges, or generic/refilled ones?
What is the specific error message/code number that you get?