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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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How do you scan a document from the printer to an e-mail

Customer Question

how do you scan a document from the printer to an e-mail address MG2100 Series
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. What version of windows or mac is on the computer?

Customer: replied 1 year ago.
windows 10 , it's an MG2120 Series printer
Expert:  Freddy M. replied 1 year ago.
  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.

  2. Search Windows for fax, and click Windows Fax and Scan in the list of results.

  3. Click New Scan.

  4. Select your printer, click OK, and then click Scan.

  5. Click on file and save as, save the file wherever you want.

  6. Open your email and create a new or reply to one, look for an attach button or a paper clip icon and click it.

  7. Point it to the file you just saved.

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.

If it did work, please don’t forget to leave a positive rating by clicking the stars/smileys - it is greatly appreciated.