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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer is on a wireless setup but the scanner is not

Customer Question

hi my printer is on a wireless setup but the scanner is not being recognised.
Its an Epson BCC3F9 XP400 series
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you still able to print?

Is there any error or message when scanning?

When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
The error box tells me the scanner is not recognised - I can still print - I have windows 8
Expert:  Viet - Printer Tech replied 1 year ago.

When did this issue first occur?

Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you.