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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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We have a mfc4610DW The machine is telling me low ink while

Customer Question

We have a mfc4610DW The machine is telling me low ink while it reads ink is full when I open the control center. If I print it comes out as if almost all of the ink is gone. There a new ink cartridge in the printer and I have actually switched between two new cartridges and the same thing happens.
Do I need to clean the heads and how do I do that.
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Dan.

Are you using genuine/oem brother cartridges, or generic/refilled ones?