Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Which version of windows are you using?
Please let me know
The current windows 7 drivers you can get from my link below
Click me to open
Make sure you are downloading and installing the drivers from there as this is the current ones and tell me please if they then install.
I understand, just needed to make sure you were downloading from the correct place.
Which exact file are you downloading? And did you get the correct windows 7 version (32 or 64 bit)?
They are different files.
I need to know please, Which exact file are you downloading? And did you get the correct windows 7 version (32 or 64 bit)?
I am going to opt out of working with you on this.
you do not need to do anything, once another expert takes over your case they will continue with you.
Thanks and all the best.
Hello, my name is Rusty. You'll need to completely uninstall the driver in Control Panel before installing the driver. Once you do, the new driver will install properly.
Those are automated emails, they are not me. I'm here to help. Were you able to completely remove the old drivers before installing the new one?