How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask MasterFixIt Your Own Question
MasterFixIt, Technician
Category: Printers
Satisfied Customers: 9568
Experience:  I have been fixing Printers and copiers for over 30 years.
Type Your Printers Question Here...
MasterFixIt is online now
A new question is answered every 9 seconds

I have a Ricoh Alicio MPC300 with two paper trays. The trays

Customer Question

I have a Ricoh Alicio MPC300 with two paper trays. The trays show up enabled on the printer itself but how do I access the second tray when I print from either Word, Excel or Acrobat
because the second tray does not show up as an option.
Submitted: 1 year ago.
Category: Printers
Expert:  MasterFixIt replied 1 year ago.

Hi, I'm sorry to hear that. But on this model and all others you can not change the paper tray selector from those programs unfortunately.

You must do that in the control menu on the machine or in the printer set up program if that one has the feature on it. If not the only way to change the working tray for one to the other, is by the menu on the printer.

I will stick with you until this is complete.

Please rate kindly ,it won't cost you anything to rate my service to you kindly,

Then you can reach me by simply replying to this message anytime.

Thank you and have a wonderful Sunday!

Tech Michael