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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11819
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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J4550 only printing top half of a 81/2 x 11 page. Any ideas?

Customer Question

j4550 only printing top half of a 81/2 x 11 page. Any ideas?
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.

Hello my name is ***** ***** I can help you with your question.

I would suggest a Hard Reset first before attempting to a Factory Reset through the printer's options.

Hard Reset – While printer is powered ON, pull the power cord from the printer then from the wall. After 30 seconds reconnect power to wall and printer. This will trigger a ‘dirty power up’ and restore the printer to a known good condition (if it is possible). No user settings are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful tools to use when the printer hardware is not functioning properly!

Please let me know if need any further assistance.

Thank you.