How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17952
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

I had a 7510 printer, but began having fax transmit

Customer Question

i had a 7510 printer, but began having fax transmit problems. After several months they ,HP suggested I buy a 7640 all in one. I made it known several times thatg it has got to be an E FAX compatible, I was assured by HP that it was compatible. Now that I set iit up find it not EFAX sytem. It took months to get this matter resolved only to be sent the wrong printer. I want to know what can be about this matter, or tell me who I can speak to and get some action
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

If you have the confirmation in writing then you can go back to HP and ask them to sort it out.