Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. You said it jams and then said you do not find any jams, so is it saying there is a jam when the print actually went through? Can you give me the exact and entire jam error please?
I apologize but I need to opt out and open this to all experts.
I see no one has picked this up so I will continue with you. I apologize for having to opt out. When was the last time the drum was replaced? It is the part the toner cartridge sits inside of.
This still sounds like a issue with the drum not the rollers but that is something we can check once we rule out the drum. When you remove the drum there is a tab you can slide back and forth. This cleans the corona wire, please do that a few times and test it again by printing only a blank page.
Remove the paper tray completely from the machine and look at the bottom, you will see a separation pad and a pick up roller. Clean these as best you can here is a picture of them: