How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Printers
Satisfied Customers: 25913
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

Printer Wf-3640 Keep getting Error Code 0x97 Turning off and

Customer Question

Printer Wf-3640
Keep getting Error Code 0x97
Turning off and on and then get same error
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

How long have you had this printer for?
Is the message coming up on the computer screen or the epson?

Customer: replied 2 years ago.
about a year.
Yes message on computer screen
Expert:  Nathan replied 2 years ago.

Thank you for confirming.

I need to know specifically if more or less than a year old.

Typically this message comes up on the printer screen, not the computer.

Is the computer giving any other info? Can you make a photocopy, directly from the glass?

Customer: replied 2 years ago.
Probably out of warranty.
When I turn on it makes a few sounds. ejects a clean page and then errors out
We cannot use copy function
Expert:  Nathan replied 2 years ago.

That is conflicting with what you mentioned earlier, so I will now assume the error is on the PRINTER display screen, not on the compute screen (which is what prevents a copy being made as well.

Unfortunately, this error indicates an internal hardware fault - a fatal fault. This is a logic board defect, which cannot be fixed by resetting, changing settings, etc.

The printer will need to be replaced at this point, this issue is generally not repaired. If less than a year old Epson will replace it for you

If you were outside the warranty period, repairs would entail replacing the logic board, about a $250 repair job, which isn't worth the investment - you can buy a brand new printer with a fresh warranty for about $80

Call 800\922\8911 to file a warranty claim and they'll arrange to send you a new printer if covered.

If you need replacement recommendations to replace on your own, let me know.

Best regards, ***** ***** for the news,


If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at

Thank you, ***** ***** a good day,