Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have a Brother 490CW printer that won't print black. I've

Customer Question
Hi John...I have a Brother...
Hi John...I have a Brother 490CW printer that won't print black. I've run the cleaning cycle several times, and also changed the cartridge, but it still won't print black....it prints colors very well
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 15 minutes by:
10/6/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,414
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan (John is offline at the moment), and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using genuine brother cartridges, or generic/refilled ones?

Ask Your Own Printers Question
Customer reply replied 2 years ago
Generic/refills
Customer reply replied 2 years ago
Are you there Nathan?
Technician: Nathan, Engineer replied 2 years ago

Yes I am, my apologies, I did not get your earlier reply.

The most likely cause of this is the generic ink you are using - the pigment is not as fine and leads to the printhead being clogged/damaged.

Please insert the proper oem ink if possible, and repeat the cleaning, up to 5 times total. If it still doesn’t print anything, you’ll need to do a manual cleaning.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

Realistically, it’s probably time for a new printer. As this is a 2009 model printer, it is well past its 3 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,414
27,414 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
My Canon IPF 9100 generated error code E161-403F. I started
HI My Canon IPF 9100 generated error code E161-403F. I started up in service mode and replaced the Left Print Head. Everything went fine. Except it's been trying to complete ink replenishing for over … read more
Chris Lindsey
Chris Lindsey
IT University
154 satisfied customers
I tried to copy a document from the internet and it would
I tried to copy a document from the internet and it would not print. … read more
Moses C
Moses C
Bsc
339 satisfied customers
My HP 2000notebook pc does not show colors on my screen. My
my HP 2000notebook pc does not show colors on my screen. My HP 6520 printer will not print lines or grapf lines but will print the colors. How can I get it back to see all on my notebook and print eve… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
Trying to get my printer to work EPSON XP-630, no luck.
trying to get my printer to work EPSON XP-630, no luck. Since yesterd y been trying, c n you help? I h ve sticky keys right now, some letters re missing in this mess ge … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
143 satisfied customers
I need to know how to print from my printer to my Kindle
I need to know how to print from my printer to my Kindle Fire HD 8 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I got a code 5100 when trying to print from my Cannon MP470.
I got a code 5100 when trying to print from my Cannon MP470 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Sorry, have a printer problem. Canon mp3500 pixma. 3 weeks,
3 weeks, just having time to try to fix it. Indicator light says paper jam, but I've followed all the instructions and I can't see any paper jammed anywhere. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
My HP ENVY 5540 printer stop printing..Has error code
My HP ENVY 5540 printer stop printing..Has error code OXB84E1890. WHAT DO I DO? … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
How can I enable -directional support o my Pixma 3020? Pixma
How can I enable bi-directional support o my Pixma 3020? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
143 satisfied customers
I am trying to get the inkroller for my Canon P23-DHV
I am trying to get the inkroller for my Canon P23-DHV printin calculator.I used to get them at staples but they no longer carry them. … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
717 satisfied customers
I have a Canon MX920 WS printer. I went on holidays a week
I have a Canon MX920 WS printer. I went on holidays a week ago so turned it off. On returning, I can't get it to print from my laptop. Previously there hasn't been a problem. Both the laptop and print… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
It refuses to print in colour & prints written articles all
it refuses to print in colour & prints written articles all in sepia. I have a full load of colours … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
It says the print headis not intended or is damaged. HP
it says the print headis not intended or is damaged … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Everytime I turn on my HP 5240 printer, the fan won't stop,
Hi John, everytime I turn on my HP 5240 printer, the fan won't stop, the lights don't stop flashing, and I haven;t been able to print anything. What are your thoughts on how to try to fix this? … read more
Harry
Harry
529 satisfied customers
When I power on the l7580 after a couple of minutes warming
When I power on the l7580 after a couple of minutes warming up I get paper jam msg. I can feed paper thru, if i push it into the printer a little further before power up. I can scan via doc feeder. I … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
I have a MP640, about 7 years old. Worked fine until
I have a MP640, about 7 years old. Worked fine until yesterday. Suddenly, with legal size paper, printout was faint and smudged, with letter size paper, printout was ok. Large black tank 220 had been … read more
Nathan
Nathan
Engineer
27,414 satisfied customers
I changed the black ink. According to printer the other ink
I changed the black ink. According to printer the other ink cartridges have ink. When I try to print or copy something, the printer sends paper through and sounds like it's printing but a blank page c… read more
Nathan
Nathan
Engineer
27,414 satisfied customers
I have having a couple of problems. 1) my printer will not
I have having a couple of problems. 1) my printer will not print. I get a my printer is a Brothers mfc-j480dw. message saying it is in an error state. I have uninstalled and installed it. 2) I cannot … read more
Elgin Vega
Elgin Vega
Science Bachellor
104 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x