How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11222
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Printer will not load from top to print or FAX

Customer Question

printer will not load from top to print or FAX
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

If the top feeder does not 'take up' paper, when a sheet to copy or fax, or a document is placed in it, that usually means either

A. that the top feeder assembly has become disconnected from the rest of the printer (less likely) or

B. that the sensor that tells when the sheet or document is placed in the top feeder, is fouled or dead or unplugged or otherwise defective. (Which is the more likely of the two cases.)

So I advise you to check the sensor in the top feeder when the paper is placed, and then check the cable to the rest of the printer as to whether it has obviously had strain placed on it, has been pulled, or perhaps even broken or cut through.

(If you would like more specific advice, please tell me the printer's maker and model # ***** age.)

Customer: replied 2 years ago.
HP Envy 7640
Expert:  Russell H. replied 2 years ago.

Thanks.

I honestly confess that I do not know the exact location of the paper presence sensor in that model, nor can I find specifics about it.

As for opening it to examine it, here's how:

1. lift the scanner cover:

http://support.hp.com/doc-images/192/c04368536.gif

2. pull down the ADF mechanism as shown:

http://support.hp.com/doc-images/319/c04368537.gif

The paper sensor may be visible there, as a very small piece of plastic protruding into the path that paper would take when put into the ADF feeder.