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My printer stopped working last night. I have a MFC-L2705dw.

Customer Question
how can I get it...
my printer stopped working last night. I have a MFC-L2705dw. how can I get it to work?
Submitted: 2 years ago.Category: Printers
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Answered in 15 minutes by:
10/2/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,381
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What specific problem are you having with it?

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Customer reply replied 2 years ago
my printer MFC-L2705dw stopped printing
Customer reply replied 2 years ago
It was working fine, than for no reason stopped
Technician: Nathan, Engineer replied 2 years ago

I need as much detail as possible to be able to help.

What exactly is it doing?
Not turning on? Giving an error message? Printing blank pages?

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Customer reply replied 2 years ago
no I do not want to call you, I paid $29 and you did not help me yet
Technician: Nathan, Engineer replied 2 years ago

I am not asking, nor requiring you to. The site offers an optional call service, we can continue on here.

I'm trying to help you, but need specific details of the problem to be able to provide you an answer.

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Customer reply replied 2 years ago
it to turn on, it is not printing anything
Customer reply replied 2 years ago
it turn on but not printing anything
Technician: Nathan, Engineer replied 2 years ago

Can you make a copy from the glass?
Are you getting any error message either on the computer or on the printer itself?

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Customer reply replied 2 years ago
It make copies
Technician: Nathan, Engineer replied 2 years ago

Okay, so it is just unresponsive to computer prints then.

How is it connected to the computer?
Are you getting any error on the computer when trying to print?

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Customer reply replied 2 years ago
No I am not getting any errors. I am not sure how it is connected to computer, it connected from computer to printer. My son who is away set it up and he will be back until 10/8/15. I need to prints some important paper today.
Technician: Nathan, Engineer replied 2 years ago

I would need to know the specific connection to be able to help you with this.

Is there a usb cord from the printer to the computer? Is it connected by wifi?

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Customer reply replied 2 years ago
Now, I think of it , it might have something to do with the printer setup. Maybe you can go over it with me. I think it a usb cord
Customer reply replied 2 years ago
I can fax from the printer when it is working
Technician: Nathan, Engineer replied 2 years ago

Thank you for the info.

Can you please check if there is a cord physically connecting the pc to the printer? If so, that is usb. If not, then it would be wifi.

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Customer reply replied 2 years ago
there is a cord physically connecting to the pc
Technician: Nathan, Engineer replied 2 years ago

Okay thank you for confirming.

Please turn the printer off, and unplug the usb cord from the computer (the one that goes to the printer).

Go to your start menu, devices/printers, and right click on the brother, then Remove Device.

Reboot the computer (bookmark this page to get back to me after).

When the computer comes back on, plug the usb back in and power printer on

Go back to devices/printers, click on Add a printer (local printer) and it should find and install the brother.

Try to print.

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,381
27,381 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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