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How much do you charge a question? My printer just stopped

Customer Question
how much do you charge...
how much do you charge for answering a question? My printer just stopped printing. It acts like it is printing but there is nothing on the paper. Even when you have it print out the printer settings. Nothing will print. But it goes through the motions.
Submitted: 2 years ago.Category: Printers
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Customer reply replied 2 years ago
What is the problem and what must I do to get it to print?
Answered in 3 hours by:
10/1/2015
Technician: VanMagnus Systems, Engineer replied 2 years ago
VanMagnus Systems
Category: Printers
Satisfied Customers: 1,157
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
Verified

Hello and thank you for choosing JA for your support needs. I need to know what if any errors have occurred with the printer recently? Any error number displayed on the screen of the PC or the Printer Sir or Madame ?

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Customer reply replied 2 years ago
There were no printer errors or messages. It first started printing only a few things on the page and then it printed nothing.
Technician: VanMagnus Systems, Engineer replied 2 years ago

Ok... Give me a few minutes please...

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Technician: VanMagnus Systems, Engineer replied 2 years ago

Ok, please reboot your PC, along with that restart the printer.

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Technician: VanMagnus Systems, Engineer replied 2 years ago

Then chime in and let me know the results.....

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Customer reply replied 2 years ago
I have some appointments and will not be able to get to this until later today. I did do that yesterday and nothing happened. Rebooted PC and turned off printer for 24 hours and started again. Nothing happened.
Technician: VanMagnus Systems, Engineer replied 2 years ago

Ok, that is not an issue Sir or Madame. Just chime in when ready....

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Customer reply replied 2 years ago
Rebooted computer and printer and nothing printed again. It does go through the motions but nothing prints. What could be the problem?
Technician: VanMagnus Systems, Engineer replied 2 years ago

WiFi Version of the Printer or connected through a cable of some sort?

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VanMagnus Systems
VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1,157
1,157 Satisfied Customers
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.

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