How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
Type Your Printers Question Here...
Michelle is online now
A new question is answered every 9 seconds

HP 3521 printer has a mind of it's own! I can't stop it from

Customer Question

HP 3521 printer has a mind of it's own! I can't stop it from printing a form from a earlier time. How do I cancel this to clear the slate?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer.

Clear the print jobs pending from earlier print command. you can shut down the printer power leave it turned off, reboot the comptuer after that if the problem persists we will have to remove the printer driver and reinstall a fresh copy of it. Let me know the time you would be online.