Printer Repair Questions? Ask IT Technicians for Answers ASAP
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Please tell me what maker, and what model #, of scanner you have.
Try opening up the scanner part of the machine (I could be much more specific if I knew the maker and model number of this machine, of course), and examine it for any fouled, broken, jammed, or otherwise out-of-order paper presence sensing switches. That is most likely to be the current problem.