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MasterFixIt, Technician
Category: Printers
Satisfied Customers: 9555
Experience:  I have been fixing Printers and copiers for over 30 years.
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Replaced ink cartridge on hp 6830 it now tells me I have

Customer Question

replaced ink cartridge on hp 6830 it now tells me I have printhead problem
Submitted: 1 year ago.
Category: Printers
Expert:  MasterFixIt replied 1 year ago.

Hi, I am Tech Michael and will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating after we're finished. it doesn't cost anything additional to rate kindly;-)

I am only compensated for my time and expertise if you rate kindly.

How old is your Printer?

Also does it get a lot of use?

Thank You,


Customer: replied 1 year ago.
about 2 years. not very much
Expert:  MasterFixIt replied 1 year ago.

Hi and thanks for the reply.

This is very possible as the print head contains tiny pumps and they will dry out if not used much or if a period of time goes by with no use at all.

Also they sometimes just fail due to dried ink blocking the internal pumps and sensors. Its an easy repair all you will need is a new print head. They come with easy to understand installation instructions and you should be able to get one from Best Buy or Staples. If they don't have one they can order that for you;-)

I can also provide an online ordering site if they don't have them in stock now.

In any case, I will stick with you until this is complete.

Please rate kindly thus far, it won't cost you anything to rate my service to you kindly,

Then you can reach me by simply replying to this message anytime.

Thank you and have a wonderful day!

Tech Michael