Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
What specific error code/message are you getting?
So you get that on the computer, correct?
Please go to the printer and make a photocopy, directly from the glass. Does that work?
Okay, then this is a configuration issue.
Your printer has to be reconfigured to use the new wifi network at the new house.
You'll need to go into the printer setup menu and run through the wireless setup (find your wifi network, enter password, etc).
Then you'll need to delete the printer from your computer (go to devices/printers folder, right click on the canon, then Remove Device).
Reboot the computer, then go here: http://www.usa.canon.com/cusa/consumer/products/printers_multifunction/office_all_in_one_inkjet_printers/pixma_mx892#DriversAndSoftware
Download the full driver/software package, and reinstall it (as Network printer, not local).
Yes you most likely would.
You may need to have your IT guys at work install the software for you.
The printer part still has to be done on your end to get it on the wifi though.
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