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I can't print, I get a message that my printer is off line,

Customer Question
but the cable is connected...
I can't print, I get a message that my printer is off line, but the cable is connected and the power is on
Submitted: 2 years ago.Category: Printers
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Answered in 8 hours by:
9/25/2015
Technician: Louie, Technician replied 2 years ago
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 13,028
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, the Canon Pixma MG300 series including the 3520 are wireless printer and as such, the USB port is not functional. This is as stipulated in the overview of the features of this particular model as may be viewed in Item # ***** HERE; "...A printer connected to the USB port of your Mac, PC, AirPort Base station, or Time Capsule is not supported..."

I realize that the above information may perhaps be not what was expected. Unfortunately, it is a design imposed limitation; sorry for having to be the bearer of bad news.

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Customer reply replied 2 years ago
You were 100% wrong!!!!!
The problem was the printer cable.
I am stopping payment
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Louie
Louie
Louie, Technician
Category: Printers
Satisfied Customers: 13,028
13,028 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

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