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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25461
Experience:  Computer networking/repair. 12+ years experience.
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I have an Epson XP-600 printer and received an error message

Customer Question

I have an Epson XP-600 printer and received an error message "printer cartridge not recognized". I replaced the cartridge, shut down the printer for one hour, and removed and reinserted the cartridge to no avail. This happened randomly . Anything else I can try ?
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 2 years ago.

Are you using genuine epson cartridges, or generic/refilled ones?

Customer: replied 2 years ago.
Genuine
Customer: replied 2 years ago.
What other information do you need
Expert:  Nathan replied 2 years ago.

That was it, sorry your reply just came through,

Expert:  Nathan replied 2 years ago.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps.

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan