Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
First, can you remove the power to the printer (so unplug it from the power socket) then wait 10 minutes
Connect the power to the printer, turn it on and tell me if it now prints please.
Ok, can you shake it as its trying to turn the wheel in the even the gearing is jammed.
Tell me if it then gets the wheel to move please.
ok, are you able to try to manually move it with your hands to get it unstuck?
It is the internal gearing or drive motor (when it has too much load) that has faulted.
We have ruled out all other causes and options.
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
If you need anything else, please let me know
And please remember the service rating via one of the stars at the top of the screen.