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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17292
Experience:  HNC Computing; Large format and multifunction printer expert
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My Brother 6490CW printer/copier/fax keeps giving me a paper

Customer Question

My Brother 6490CW printer/copier/fax keeps giving me a paper jam message and I can find no paper.
Submitted: 1 year ago.
Category: Printers
Expert:  Electronics Pete replied 1 year ago.

Hi there,

Try pushing a piece of still card through the printer - this will help remove any tiny fragments of paper that may be trapped inside it.

Also try blowing compressed air into the printer - this will help shift any paper dust that may be obstructing the sensors.

If these tips don't work then the sensor likely has a fault and will need to be replaced.