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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a desk jet 1000 and it won't print. the last item I

Customer Question

I have a desk jet 1000 and it won't print. the last item I printed was an email from my granddaughter in seattle, wa. she sent me her itinerary for a trip to visit me in bethel park, pa - it somehow looked as if she incorporated the itinerary right into her email to me and now I cannot get my printer to work? can you help me?
Teresa Sullivan -(###) ###-####
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Are you still able to make a copy from the printer's glass (not print from the computer)?
Is the printer connected to the computer with a USB cable?
Please reply at the box below. Thank you