Printer Repair Questions? Ask IT Technicians for Answers ASAP
If you are facing this problem with the new cartridge and cleaning the printhead 5 times then, there can be two reasons, which can cause this problem. One, either the yellow part of the printhead is defective or two the nozzle on the printhead is severely clogged. Which cannot be cleaned by the normal cleaning process of the printer and from my experience, in most of the cases like this the problem is the clogged printhead nozzle.
Now, the solution for this problem is flushing or manually cleaning the printhead. As this type of printhead cannot be removed from the printer at home, you have to flush it using a printhead cleaning kit. You can get it from the link below or from any local computer store.