Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. The purge counter would not be related to this. Compatible and refilled cartridges can both cause this problem and can damage the machine, have you tried genuine cartridges yet? Have you tried cleaning it yet?
That is not good, how old is the machine? Did you get an extended warranty? If you did you are going to want to avoid telling any warranty support you used non genuine cartridges since as I mentioned they can damage the machine so it would void the warranty.