Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

Epson 3880 - vertical scratches at edge of 17 x 22 paper

Customer Question
print. Does not scratch...
Epson 3880 - vertical scratches at edge of 17 x 22 paper print. Does not scratch on smaller prints. Can this happen by having cleaned it the wrong way?
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 2 years ago
Or any other reason for it?
Answered in 4 hours by:
9/22/2015
Technician: Michael Hannigan, Technician replied 2 years ago
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,884
Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
Verified

Hello, my name is ***** ***** I can help you with your printer concern.

- Would you please use the Epson Software bundled with your printer and try the Deep Cleaning Procedure Twice.

Please let me know what the results are.

thank you.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I have run the Power Clean Cycle again now after doing it about 4 other times to no avail. I have also tried now to print using Widest Platen Gap rather than standard because my paper is Hahnemuhle Photo Rag and I thought since it was thicker I would try that. But, that did not help. I have used this printer and all these Hahnemuhle art papers for years and this is the first time I have had a scratch line near the edge of the paper. It is near the lower left edge of the print so that would mean it's happening as it's coming out of the printer, I believe. As I said this is happening when I use the 17 x 22 paper.
Technician: Michael Hannigan, Technician replied 2 years ago

Would it be possible to take a picture of the defect and attach it here using the paperclip icon in the toolbar? That may help me to identify what is causing it.

Ask Your Own Printers Question
Technician: Michael Hannigan, Technician replied 2 years ago

What I'd like to see is if it is the same as what I have seen on some 3880 printers, which occurs with some paper types because it is not vacuum fed, and the moisture on those papers cause it to buckle slightly, causing it to touch part of the printer coming out. You can find out if this is the case by haveing the receiving tray of the printer in its "down" position, so as to allow the paper to bend downward as it emerges from the platen. This creates greater separation from the extrusions that produce scratches. Also, as the paper begins to emerge, reach in with cotton gloved hands to press it downward lightly for the same reason. Once the paper has come far enough out to fall of its own weight, you can release it. If this eliminates the problem, then it confirms why it is happening. I haven't seen it not happen with a particular paper, and then suddenly start happening, though. It usually happens with certain types of paper, but not others. In fact, one customer had his printer replaced with a brand new one and it didn't change the situation at all.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I read that info on a site yesterday. I haven't tried the pressing down part yet, though. I think he was still under warranty.
Technician: Michael Hannigan, Technician replied 2 years ago

Yes, the problem seems to be common with a handful of paper types.

Ask Your Own Printers Question
Customer reply replied 2 years ago
I was hoping to communicate with a technician about this. I have done similar internet researching.
Technician: Michael Hannigan, Technician replied 2 years ago

That's what I am. As I've said, I have seen this happen with this printer on several occasions. It is related to the media deforming slightly when it becomes wet from the ink. It isn't something that can be adjusted on the printer - the output is being physically scratched by the printer on it's way out. I can't take credit for the way Epson designed these printers, I can only tell you what, in my experience, can be done to fix it. The only solution of which I am aware is to change the media.

This is assuming that you have already adjusted, in the paper settings, the paper thickness and the platen gap. You can also try increasing the dry time adjustment per printhead pass. This will slow down the printing and may allow the ink to dry before it can be scratched by the platen. Assuming you have made these adjustments, I would try different media.

To your question about whether it can happen with cleaning it the wrong way, that would be no... I can't logically make any connection between cleaning the print head and vertical scratches. Horizontal scratches would be a different situation, but not vertical scratches. Those are occurring independently of the print head.

Ask Your Own Printers Question
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11,884
11,884 Satisfied Customers
Experience: 25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp

Michael Hannigan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I have a Pixma MG 3600 series printer. Paper jammed in the
I have a Pixma MG 3600 series printer. Paper jammed in the printer and I got all the paper out of the printer but it still says there is a jam. I have tried and opened everything. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
My HP Officejet Pro gave me the message that I needed ink. I
My HP Officejet Pro gave me the message that I needed ink. I replaced the cartridges with the appropriate replacements, but it still says I need ink. I suspect that since the printer went unused for a… read more
Harry
Harry
507 satisfied customers
On the front edge of the top of my Canon Pixma MG8120, there
On the front edge of the top of my Canon Pixma MG8120, there are alternating flashing lights of blue and orange (possibly yellow). What does it mean? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
We have an Epson WF3340 and Error Code 0x97 comes up when I
We have an Epson WF3340 and Error Code 0x97 comes up when I try to print. I tried turning it off and on but Error Code came back up. Help. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My Canon printer MG7160 is giving Support Code 6000, after I
My Canon printer MG7160 is giving Support Code 6000, after I mistakenly tried to remove a sheet before it fed in to start printing on its reverse. The sheet pulled out of my hand and did feed in, but … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I just changed ink cartridges and the printer is now stuck
I just changed ink cartridges and the printer is now stuck on printing alignment page … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
How to clean a samsung ml-2855 printer. Mac Laptop. 3
how to clean a samsung ml-2855 printer JA: What kind of computer or device are you printing from? Customer: Mac Laptop JA: How long has this been going on with your ML-2855? Customer: 3 months JA: Whe… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,243 satisfied customers
How do i open printer to change ink? Hp uses 935
have not used in 3 months. I just need to know how to open to load ink cartridges … read more
technicalcat
technicalcat
Computer Science
838 satisfied customers
I can't reinstall my printer office pro 8500 on my computer.
I can't reinstall my printer office pro 8500 on my computer … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
141 satisfied customers
I have got a new computer, lost CD that connects computer
I have got a new computer, lost CD that connects computer and printer where can I get help with this. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
I need laser printer firmware that doesn't depend on the
I need laser printer firmware that doesn't depend on the chip to determine whether there's toner in the cartridge. … read more
Harry
Harry
507 satisfied customers
I just purchased your HP4650 printer. I'm having trouble
I just purchased your HP4650 printer. I'm having trouble having getting the scanner workweith my Mac DeskTop computer. I'm running version 10.11. 6 software … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
Canon MX722 in escape mode. Canon MX722. Since Jan 6, 2018.
Canon MX722 in escape mode JA: What kind of computer or device are you printing from? Customer: Canon MX722 JA: How long has this been going on with your MX722? Customer: Since Jan 6, 2018 JA: When di… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
I purchased a pixma TS9120 printer. Set it up and downloaded
I purchased a pixma TS9120 printer. Set it up and downloaded instruction to connect to my Mac. Started on screen setup. I was almost finished when a lot of, what looks like Chinese writing popped up..… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
How do I hook it up top the internet? HP OffoiceJet4650.
How do I hook it up top the internet? JA: What's the brand and model of your printer? Customer: HP OffoiceJet4650 JA: How long has this been going on with your OFFOICEJET4650? Customer: about a month … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Changed router. Norton core. Mfc9560cdw. Just need to be
changed router JA: Who makes your router? Customer: Norton core JA: What have you tried so far? Customer: mfc9560cdw JA: Anything else you want the Network Expert to know before I connect you? Custome… read more
Kris R
Kris R
IT Manager
Computing
2,629 satisfied customers
My brother printer MFC -J985DW jams everytime I print. What
My brother printer MFC -J985DW jams everytime I print. What should I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I keep getting an error message printing on Cannon IP 7200.
I keep getting an error message printing on Cannon IP 7200 … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x