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Nathan, Engineer
Category: Printers
Satisfied Customers: 24909
Experience:  Computer networking/repair. 12+ years experience.
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Why are are a lot of fairly big irregular dots appearing on

Customer Question

Why are are a lot of fairly big irregular dots appearing on my print outs. There are no dots on the glass platen
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Does this happen on print jobs from the computer as well?

Customer: replied 1 year ago.
But then I always print jobs from the computer.
Customer: replied 1 year ago.
Oh sorry - this also happens when I do a scan.
Expert:  Nathan replied 1 year ago.

Sorry, I'm a bit confused - they show on scanned images (scanned from brother to computer) as well as on regular print jobs from computer, and on photocopies?

Customer: replied 1 year ago.
Expert:  Nathan replied 1 year ago.

That is a bit unusual, I would expect it on scans and copies but not prints, or the other way around.

This would point to a bad/failing logic board inside the printer, which may be damage from a power surge, but could also easily be just age related failure.

Realistically, it’s probably time for a new printer. As this is a 2005 model printer, it is well past its 5 year service life, so this type of failure is not surprising. While it can be fixed, it is not worthwhile to do so. If the logic board is bad you’re looking at $200-250. For the same price, you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

I can help with finding parts or recommending replacement options, if you'd like.

Best regards ***** ***** for the news,