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Nathan, Engineer
Category: Printers
Satisfied Customers: 25485
Experience:  Computer networking/repair. 12+ years experience.
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Stylus NX400 Ser# KNTP 187988...Has been working fine until

Customer Question

Stylus NX400 Ser# ***** 187988...Has been working fine until a few days ago. Have run the Nozzle Check, Head Cleaning, etc. several times plus changing all four ink cartridges.
Problem: Black ink printing will print a line, skip several lines and even moves words, print a complete line and then quits the rest of the message. The email I am trying to print, has about 4 inches of addresses. It printed OK the last time after I changed the cartridge, but the body of the email printed as described above. I have run out of options that show up in the printer screen. I do not have an operating manual. I have had similar problems in the past but running all the checks has cleared them.
Graham *****@******.***
phone--901/210-5253 Cell or 901/737-3046
4580 Forest Hill Irene Rd--#314--Memphis Tn 38125
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Expert:  Nathan replied 2 years ago.

Graham, are you using genuine epson cartridges, or generic/refilled ones?