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Richard, Technician
Category: Printers
Satisfied Customers: 37655
Experience:  Printer and scanner problem resolver for over 15 years
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How can I access the inner platen to take out a scrap of

Customer Question

How can I access the inner platen to take out a scrap of paper that is stuck? I cannot see it or reach anything, but I know a piece of paper came out missing a triangular section. Printer is not signing that it is jammed, but I keep getting a message of "no paper." It will not print.
I do not know how to open the printer to examine the parts. I have lowered the front panel, and also the rear with little results. Can you help me?
Submitted: 2 years ago.
Category: Printers
Expert:  Richard replied 2 years ago.

Hi there and welcome

Can you follow the instructions here please and tell me if via this you can remove the paper stuck inside of it


Please let me know,