How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25467
Experience:  Computer networking/repair. 12+ years experience.
59725966
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

My HP Officejet 5740 printer is in error mode. How do I fix

Customer Question

my HP Officejet 5740 printer is in error mode. How do I fix it?
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the specific error message/code you are getting?

Customer: replied 2 years ago.
it just says there is printer error. how can I find the error message?
Expert:  Nathan replied 2 years ago.

It should show something right on the display, an error code such as b200, C000, etc

Expert:  Nathan replied 2 years ago.

If nothing, turn it off then back on and see if it shows anything. You may have to press the home button or touch on the exclamation or lightening icon on the screen to get more info