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Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11697
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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Cannon 400 printer will not print from lower tray, only

Customer Question

Cannon 400 printer will not print from lower tray, only manual feed
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.

hello. My name is***** can help you with your question. If it's not printing from only one of the trees, it should be give you an error a bout a paper jam if this is the case then take sure that you've removed the back lower part of the printer and remove the bottom tray so you can see in there and see if there is something blocking the paper. Make sure there is nothing at all in the paper path as even very small pieces of paper can cause this to happen. Also remove and fan the paper making sure that it's loosely stacked in the paper tray. Please let me know if this helps or if you still have questions.


Customer: replied 1 year ago.
It is not a paper jam, but a "paper out" light on the front of the printer. Some kind of sensor on the lower tray because it will still print using the manual tray. Lower tray is full of paper
Expert:  Michael Hannigan replied 1 year ago.

you're right in that it could be a sensor in the bottom tray. But, I would still go through the procedure I suggested as though there had been a paper jam. If there is a loose sensor, you will probably see it there. If you don't see a loose sensor then there may be a failed sensor that needs to be replaced. All it would take is a small piece of dust or something like that to block the sensor to cause it to malfunction. Often what I suggest doing is removing the paper in and lose parts and then turning it over giving it a little bit of a shake to make sure that nothing is blocking into the sensors.


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