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Richard, Technician
Category: Printers
Satisfied Customers: 36526
Experience:  Printer and scanner problem resolver for over 15 years
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MFC 7240 has a black stripe on right side of page?

Customer Question

MFC 7240 has a black stripe on right side of page?
Submitted: 1 year ago.
Category: Printers
Expert:  Richard replied 1 year ago.

Hi there and welcome

I want you to run the Drum cleaner please on the printer. To do this

Get on A4 sheet ready (no paper in the printer yet) and make sure the printer is in ready mode

Open the Back cover and then open the manual feed slot cover

Press Clear and Menu at the same time and the drum cleaning message will appear

Use both hands and slide the manual feed paper guide to the width of the A4 paper

Then put the A4 in the manual feed slot and feed it through and the cleaning process will begin.

Once done, let me know if you still get the black stripe please.