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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try to print I get the message that my printer isn't

Customer Question

When I try to print I get the message that my printer isn't communicating with my computer. I thought that is was out of date driver, but I got that updated and I am still having the same problem.
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.
I'm sorry about the issue. What's the model of your printer?
If it's an all-in-one printer, are you still able to make a copy from the printer's glass (not print from the computer)?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Please reply at the box below. Thank you