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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17930
Experience:  HNC Computing; Large format and multifunction printer expert
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Have a Canon NP6016. Tried to clean it but now have uneven

Customer Question

Have a Canon NP6016. Tried to clean it but now have uneven very thin streaks about every 4 inches. It looks like I scratched something. Do you know what part or is it
fixable? Cartridge was changed at 64965 and is now at 67684. What is your charge?
Submitted: 2 years ago.
Category: Printers
Expert:  Electronics Pete replied 2 years ago.

Hi there,

You can try replacing the toner cartridge and make another blank copy. If the streaks remain, they are likely the result of toner, debris or scratches on the copier drum.

Turn off any bright lights in the copier room to avoid damaging the copier drum. Remove the toner cartridge again so that you can access the drum. Lift the drum carefully out of the copier using a microfiber cloth instead of your bare hands.

Examine the drum for cracks or scratches; if any are present you will need to replace the drum. Remove any toner or other debris from the drum by spraying it with compressed air.

Place the drum back in the copier carefully, and replace the toner cartridge. With the glass cleaned, loose toner removed and the drum cleaned, the streaks should be gone.