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Ask Sowrav D. Your Own Question
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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Printer says error with print head, I cleaned it like it

Customer Question

hi, Printer says error with print head, I cleaned it like it says but still error
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

Did you remove the printhead from the printer and cleaned it ?

Customer: replied 1 year ago.
I did, still shows error.
Expert:  Sowrav D. replied 1 year ago.

Thanks, ***** *****'t know, how will you react on my honest answer, because the problem you are facing can be caused by two reasons, one if the printhead is dirty or if it is defective. As you have already cleaned the printhead without any positive result, it means the printhead is defective and thus the solution for your problem is replacing the printhead.

Customer: replied 1 year ago.
Not very happy since I thought I was talking to Lexmark. You have not helped me. I'm not going any further.
Expert:  Sowrav D. replied 1 year ago.

No problem, but Lexmark will give you the same answer, because no one can repair a defective printhead. Anyway, as you wish, please do not give any rating, as you think I did not help you by telling you the printhead is defective.