How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11734
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
Type Your Printers Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

What network is my printer and why does it say off line and

Customer Question

what network is my printer and why does it say off line and how do I stop printing something, This printer is using all my paper, I need to stop it
Submitted: 1 year ago.
Category: Printers
Expert:  Michael Hannigan replied 1 year ago.

Hello my name is***** can help you with your Printer troubles.

But in order to help you best, ***** ***** to know a bit more general information:

- Can you please provide the printer's full model number and Manufacturer's name?

- Can you tell me is your printer is physically attached to a computer, or did you try to set it up wirelessly?

I have other questions that I must ask you, but I need you to please answer those two questions FIRST in order to give you the proper help.