How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10785
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
13568747
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My canon 6320 printer now will not print the recipe cards

Customer Question

My canon 6320 printer now will not print the recipe cards which are in a 8 1/2 x 11 format, but the program knows to print them on individual 3 x 5 cards on the sheet. Whenever I try to print, it keeps telling me there is no paper in the upper cassette, but I want to use the bottom cassette. How do I do that?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

You have a problem where, basically, the printer is obediently looking for blank paper/card stock in the place where your program and the driver settings on the computer are directing it to look.

So you need to change the program settings, and/or the printer's driver settings on your computer, to have the Paper Source set to the bottom cassette.

To give you details on how to change those settings, let me know whether you have an Apple computer, or a Windows PC. And also let me know, what program you are using.

I may be contacted with this information through the 'Reply To Expert' tab.