How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
Type Your Printers Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

I have a Pixma Mx712, I just spent money putting in new

Customer Question

I have a Pixma Mx712, I just spent money putting in new color and black ink cartridges. When I turn it on, I get an orange light that comes on and the printer has a message that says, "Unplug printer and call for service". What should I do? I live in a rural area, and I just spent money for cartridges and I do not have anymore extra money. I am just starting a small school and I start tomorrow. I REALLY need my copier. Do you any magical help? If not, do you know of somewhere in the Springfield, Missouri area who could fix it for a reasonable price? Thank you.
Submitted: 1 year ago.
Category: Printers
Expert:  Freddy M. replied 1 year ago.

Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. The error should have a number or code it may be in a box around the error. What is that code?

Related Printers Questions