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I have a dell 2155cn printer. I recently bought a new laptop

Customer Question
Hi I have a dell...
Hi I have a dell 2155cn printer. I recently bought a new laptop (Macair) and I downloaded the driver for the Mac. But when I send a print job, I get a "memory full" error message. However, when I send a job from my PC, it prints fine. They are both connected wirelessly. I tried both restarting the printer as well as the mac. Same results.
Submitted: 2 years ago.Category: Printers
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Answered in 4 hours by:
9/8/2015
Technician: Russell H., Printer and Office Tech replied 2 years ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,729
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

I think that you should check as to whether the print job is still in the printer's queue (not fully sent that is) on the Mac Air, before coming to any conclusions as to what is wrong.

And, you should check in the printer driver's advanced settings as well as basic settings (on the Mac Air) as to whether print jobs are being 'buffered' or not... if not, set them to buffered, clear all old print jobs out of the queue, turn the printer Off for a minute or two, then On again, wait another minute or two, then try printing again from the Mac Air.

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Customer reply replied 2 years ago
Thanks for your reply. There is nothing in the print queue.Can you provide more information on how to access the advanced setting and basic settings on the driver? I googled it but couldn't find any relevant results.
Technician: MasterFixIt, Technician replied 2 years ago
MasterFixIt
MasterFixIt, Technician
Category: Printers
Satisfied Customers: 9,568
Experience: I have been fixing Printers and copiers for over 30 years.
Verified

Hi different expert here.

Are you sure you are using the correct printer driver for the operating system you currently are running? That would cause this error as well as a couple of other things.

Thanks

Tech Michael

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Technician: Russell H., Printer and Office Tech replied 2 years ago

Do you know where the driver settings, for the printer, are, on your Apple Air ?

The advanced settings should be there to, but 'behind' a button or pulldown/choice control.

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Russell H.
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,729
11,729 Satisfied Customers
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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